Are you passionate about delivering exceptional customer service while working with financial data and housing regulations? Do you thrive in a role that blends analytical thinking with empathetic communication? If so, we’d love to hear from you!

At Stonewater, we’re on a mission to transform customer experience through innovation, compassion, and financial transparency. As a Rents & Service Charges Specialist, you’ll play a vital role in ensuring our customers receive clear, accurate, and fair service charge information—while supporting them every step of the way.

You’ll be responsible for preparing and issuing accurate rent and service charge notifications, managing budgets and reconciliations, and ensuring financial transparency for our customers. You’ll handle customer queries with empathy and professionalism, resolving complex issues and supporting legal and tribunal processes where needed.

Working closely with teams across the business, you’ll ensure compliance with leases and legislation, contribute to process improvements, and help deliver a seamless customer experience. Your work will directly support Stonewater’s commitment to financial viability, affordability, and putting customers at the heart of everything we do.

What we’re looking for

• Proven customer service experience with a compassionate approach.
• Strong analytical and financial skills, including budgeting and forecasting.
• Excellent communication skills—able to simplify complex information.
• A collaborative mindset and problem-solving attitude.
• Proactive approach in investigating enquiries and able to escalate where necessary
• Knowledge of housing regulations and service charge legislation.
• Digitally confident across multiple platforms and systems.

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.